CITY WATER HOOK UP AND CITY WATER SERVICE REPLACEMENTS

At Call the Plumbing Doctor, we provide seamless City Water Hookup and Service Replacements, ensuring reliable access to clean water. Our expert team prioritizes your needs, delivering quality workmanship. Our municipal water services include coordinating city permits, ordering locates and arranging and attending the inspection by the local Plumbing Inspector.

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Our City Water System Services

Municipal Water Supply Connection

We ensure efficient connections to the municipal water supply for newly constructed properties or those transitioning from a well system.

Trenched and Trenchless Installation and Replacement of Services

Our goal is to install or replace a water service as quickly as possible with as little disruption or damage to your property. We will work with you to determine the best approach - trenched or trenchless- for your water services.

City Water Service Replacements or Repair

Over time your city water service connection can fail. Symptoms of a failing water hook-up include a wet spot in your yard, reduced water pressure in your home or water leaking through your basement wall. Replacing aging city water systems is our specialty.

Worry Free City Water Service Installation and Repairs

City water service installation and replacements are complicated. Before the work is done, an application to the town for a plumbing permit must be submitted and Service locates (hydro, bell, rogers and gas) must be requested to ensure safe excavation. For the work to be completed the city water needs to be turned off on the street and once the work is completed, before the water can be turned back on, a Plumbing Inspection must be completed by the local inspector. No need to worry, our skilled customer service team oversees and coordinates from beginning to end.

A woman is washing her hands under a faucet

Worry-Free

City Water Hookups

Our team oversees the process of installing or replacing your water service from the beginning to the end. Ensuring the appropriate permits are obtained, that the excavation is done safely and that the work is inspected.

Transparent

Pricing

We offer fair up-front pricing and free quotes. You will never pay for services you don't need. We pride ourselves on providing high-quality services at honest prices. Our team takes the time to explain the issue and work with you to determine the best, most efficient solution.

Rapid

Response

City water services can fail at any time. It's important that your family or business has access to water. The Call the Plumbing Doctor team is available days, evenings, weekends and holidays to repair or replace your city water service.

Our City Water System Connection Process

A plumber is laying on the floor under a sink in a bathroom.

01

Initial Contact /Free Quotations

Scheduling an appointment is easy with our responsive team. Simply reach out to us and our customer service team will work with you to find a time that works best for you.


If it's an emergency, we are ready to assist, our phone lines are monitored 24 hours a day 7 days a week.


When you call, our team will ask a few questions to assist us in making sure we understand your needs and to make a recommendation on the best and most cost-effective solution. If, over the phone, we cannot determine the best next steps or if the job is complex we will schedule one of our technicians to visit the job site and complete a free written quote. 

02

On-Site

When our staff arrive on-site, they will prepare the work area so they can complete the work safely and protect your space. They will then complete the work as per your specifications. We strive for excellence in every job. All of our work is completed following the National Building Code and Ontario Health and Safety standards.


If at any time they run into a new issue they will discuss it with you, answer all of your questions and only complete additional work if you authorize it.


If the work requires a Plumbing Inspection, our team will arrange for the inspection and will be on-site during the inspection to answer any questions the inspector may have.


Once the job is done we will clean up after ourselves leaving your space as tidy as we found it. Payment is due upon completion of the work- we accept cash, e-transfer and credit cards.

03

Post-Service Follow-up

Post service you will email your receipt and a request for feedback on how we did because all of our customers’ opinions matter to us. 

04

Guarantee

Call the Plumbing Doctor guarantees both our workmanship and the materials we provide to complete the job. If you have any questions or concerns, just reach out to our office.

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FAQs

  • What permits are required for city water hook-up?

    A Plumbing Permit from your local municipality or city is required for both a new or repair to an existing city water service.


    Our customer service team will assist you in applying for the permit as well as coordinating the final inspection once the work is completed. One of our technicians will also be onsite during the inspection to answer any questions the plumbing inspector may have.

  • How long does the service replacement process take?

    The duration of the service replacement process largely depends on several factors such as the complexity of the project, weather conditions, permit approval and located timelines. On average, once we start the actual work, it can take anywhere between 1-3 days.


    It's worth noting that despite these timeframes, our team always prioritizes efficiency without compromising on quality. We understand that disruptions to your water supply can be inconvenient, which is why we strive to complete each project within a reasonable timeline while ensuring top-notch workmanship. Throughout the process, we will keep you informed of the progress.



  • What preventive measures do you take to prevent leaks during installation?

    Before the work begins, our team will inspect the work area both inside and outside to identify the best strategies to protect your home and your property. The work will not be started until the city has turned the water off on the street. Once this is done, our technicians will ensure the water flow to your house has been stopped by checking your water meter and running taps.


    After the installation or repair is completed, the line will be pressure tested to ensure there are no leaks.


    Finally, on the days up to when we are scheduled to install or repair your service we monitor the weather. If significant rain is expected, we will reschedule to avoid the risk of flooding your basement

  • Do I need to be home during the entire installation process?

    While you don't need to be present throughout the entire installation process, we do recommend that someone is available at key points during the service. This ensures efficient communication and allows us to address any immediate concerns or changes that may arise during the work.


    In some instances, we may need access inside your home for certain tasks or inspections related to city water hook-up or service replacement. In such cases, having a responsible adult present would be beneficial for both parties involved. However, we value your time and convenience; therefore, our team will coordinate with you in advance about these requirements so you can plan your schedule accordingly. Rest assured that with or without your presence, our commitment to delivering a seamless service remains unchanged.


Hear From Our Customers

Get Your City Water Hook Up Done Right, Reach Out for a Quote Today.

Don't let water hookup issues slow you down. From Pickering to Port Perry and everywhere in between, Call The Plumbing Doctor is here to help! Reach out for a quote today, and we'll ensure your city water hook-up is done right the first time. Our city water hookup service is complemented by our offerings of city water main shut-off valve repair/replacement, along with city sewer hookups and replacements. Serving all our valued clients with top-notch service in the Durham region, we're committed to meeting your needs with prompt, reliable, and affordable solutions. Don't wait - let us take care of your city water connection now!