About Us

Learn more about Call the Plumbing Doctor, your trusted, locally-owned plumbing and foundation service provider. Established in 1994, we're dedicated to providing exceptional service, maintaining high standards of workmanship, and building lasting relationships with our clients across the Oshawa region.

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Our Story as a Family Business Established in 1994

Established in 1994 by Kelly Vaillancourt, Call the Plumbing Doctor began as a humble operation from his parent's basement. Drawing upon the experience and knowledge gained from an apprenticeship at his uncle's company, Kelly set out to create a trusted plumbing service that prioritized customer satisfaction. With staunch support from his family, the business quickly expanded, necessitating a move to an industrial unit in Oshawa.


Over 30 years later, Call the Plumbing Doctor continues its legacy as a family-run enterprise with his sons Garrett and Logan now part of the business, employing 13 skilled individuals offering an array of services. The inclusion of Call The Foundation Doctor in 2001 broadened our scope to encompass foundation drainage and waterproofing solutions. The commitment to quality service, fair pricing, and customer rapport remains unwavering with approximately 82% of daily calls originating from repeat customers or referrals. A testament to their honest communication and reliable service delivery.

A plumber is holding a wrench in front of a toolbox.
staff

Kelly

Owner/ Founder
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Corrina

Office Manager
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Garrett

Technician
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Branden

Technician
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Brandon

Technician
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Edison

Technician

What We Have to Offer

We at Call the Plumbing Doctor take great pride in our professional affiliations and accolades that attest to our commitment to excellence, safety, and customer satisfaction. Here's a snapshot of some of our notable recognitions and affiliations:


  • Licensed Plumbers: Our team comprises licensed professionals who are skilled and experienced in handling all plumbing issues.
  • Licensed Gas Fitter & Backflow Certification Holder: Kelly Vaillancourt holds these accreditations, which extend our service offerings to include gas fitting and backflow prevention (OOWA).
  • Well Contractor License from the Ministry of the Environment: This allows us to provide well-contracting services according to Ontario standards.
  • Licensed for Cross Connections/ Backflow Installation Repairs & Testing: We hold the necessary licenses for performing cross-connection controls, backflow installations, repairs, and testing.
  • On-site Sewage System Installer from the Ministry of Housing and Municipal Affairs: This enables us to install on-site sewage systems adhering to provincial guidelines (OOWA).
  • Heavy Equipment Operator
  • Covered by the Workplace Safety & Insurance Board (WSIB): All our operations adhere strictly to safety regulations as we are fully insured by WSIB.
  • Fully Insured
  • Member of the Canadian Federation of Independent Business (CFIB): As a part of the CFIB, we uphold high standards of business practice and contribute towards independent businesses' collective voice in Canada.
  • Licensed by the Town of Clarington


Comprehensive Service Range

Our service portfolio spans from plumbing repairs and installations to foundation waterproofing. Whether you're dealing with leaky faucets or damp basements, our team is equipped with the skills and experience required for efficient problem resolution.


Our team is highly skilled, as plumbers they have also completed licensing and or training in the areas of cross connection control, well technician, and septic design and installers.

Prioritising Safety

Ensuring safety is at the heart of our operations. We follow stringent health and safety protocols not only to safeguard our team but also to protect our customers, providing peace of mind along with top-tier service.


Our comprehensive Health and Safety training program ensures are staff meet all of Ontario Health and Safety Standards as well as training specific to the work we do.

Unwavering Customer Commitment

Call the Plumbing Doctor operates with a customer-first approach. Our dedication to building lasting relationships through honest communication and dependable service has led to an impressive 82% of our daily calls being from repeat or referred clients.

Emergency Services Availability

With our 24/7 emergency services, we ensure timely assistance when you need it the most. From broken water lines, clogged drains to basement floods, our expert technicians are just a call away, ready to provide immediate solutions.

Are You Ready For A Leak-free Home? Contact Us For a Quote.

Is constant dripping driving you mad? Are leaks damaging your home? It's time for a change. Get ready for a leak-free, hassle-free home with our expert plumbing services. Contact Call the Plumbing Doctor today and say goodbye to your plumbing woes!

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